Service expectations start with the scope.
Support and operating arrangements for a production implementation are agreed around the project.
This demonstration
The current website introduces original product concepts and sample interactions. It does not publish a production uptime commitment, support response time, or service credit arrangement.
Agree the operating responsibilities
Confirm who owns product updates, pricing changes, website hosting, and connected systems. Define how an issue is reported and who investigates each part of the customer journey.
Document the service
A production proposal can specify support coverage, maintenance, monitoring, recovery arrangements, and any service commitments. Those details should match the agreed implementation and providers.